Privacy Policy
We value your trust and are committed to protecting your personal information. This policy explains how dravenolithuqe collects, uses, and safeguards your data when you use our weekly budgeting platform.
Last Updated: 15 January 2025. This privacy policy complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
Information We Collect
When you create an account with dravenolithuqe or use our budgeting services, we collect various types of information to provide you with personalised financial management tools. This collection happens through direct interactions, automated systems, and third-party integrations.
Personal Information
We collect personal details including your name, email address, phone number, and postal address when you register for our services. This information helps us verify your identity and communicate important updates about your account.
Financial Data
To provide accurate budgeting insights, we collect information about your income, expenses, spending categories, and financial goals. This data is essential for creating personalised weekly budget recommendations and tracking your financial progress.
Usage Information
We automatically collect data about how you interact with our platform, including pages visited, features used, time spent on different sections, and device information. This helps us improve our services and identify technical issues.
How We Use Your Information
Your information powers the core functionality of our budgeting platform and helps us deliver valuable financial insights tailored to your unique circumstances. We've designed our data usage practices to maximise benefit while respecting your privacy.
- Creating and maintaining your personalised budgeting dashboard with real-time financial tracking
- Generating weekly budget recommendations based on your spending patterns and financial goals
- Sending notifications about budget milestones, unusual spending, or upcoming bill reminders
- Providing customer support and responding to your questions about budgeting features
- Improving our algorithms to deliver more accurate financial insights and predictions
- Conducting research to develop new budgeting tools and enhance existing features
- Complying with legal obligations and preventing fraudulent activities on our platform
Data Sharing and Disclosure
We maintain strict controls over who can access your personal information. Our data sharing practices are limited to essential business operations and legal requirements, and we never sell your personal data to third parties for marketing purposes.
| Recipient Type | Information Shared | Purpose |
| Service Providers | Technical data, account information | Platform hosting, email delivery, analytics |
| Financial Institutions | Transaction verification data | Account linking and balance verification |
| Legal Authorities | Relevant account data | Compliance with legal requests |
| Business Partners | Aggregated usage statistics | Service improvement and integration |
All third-party partners are bound by confidentiality agreements and must comply with Australian privacy laws. We conduct regular audits to ensure these partners maintain appropriate security standards for your data.
Your Privacy Rights
Under Australian privacy law, you have significant control over your personal information. We've made it straightforward to exercise these rights through your account dashboard or by contacting our privacy team directly.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days in a commonly used electronic format.
Correct Inaccuracies
Update or correct any personal information that's outdated or incorrect. Most corrections can be made directly through your account settings.
Delete Your Account
Request complete deletion of your account and associated data. This process is irreversible and typically completed within 60 days.
Restrict Processing
Limit how we use your data for specific purposes while maintaining your account. You can adjust these preferences in your privacy settings.
Data Security Measures
Protecting your financial information is our highest priority. We've implemented multiple layers of security controls, from encryption protocols to access monitoring systems, ensuring your data remains secure throughout its lifecycle on our platform.
Encryption and Storage
All sensitive data is encrypted using AES-256 encryption both in transit and at rest. Our servers are hosted in Australia with enterprise-grade security certifications including ISO 27001 compliance. Database access is logged and monitored 24/7 for suspicious activity.
Access Controls
Employee access to personal data is strictly limited based on job requirements. All staff undergo privacy training and sign confidentiality agreements. We use multi-factor authentication and regular security audits to prevent unauthorised access.
Incident Response
In the unlikely event of a data breach, we have procedures to notify affected users within 72 hours and the Office of the Australian Information Commissioner as required by law. Our incident response team regularly tests these procedures to ensure rapid and effective response.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary depending on the type of information and how you use our platform.
- Account information and profile data: Retained until account closure plus 7 years for financial record compliance
- Budget and transaction data: Stored for the duration of your account to maintain historical insights and trends
- Support communications: Kept for 3 years to improve customer service and resolve future queries
- Usage analytics: Anonymised after 18 months and retained for service improvement purposes
- Marketing preferences: Maintained until you unsubscribe or request deletion
- Legal compliance data: Retained for periods required by Australian financial regulations
When data reaches the end of its retention period, it's securely deleted from our systems using methods that prevent recovery. You can request early deletion of your data by closing your account, though some information may need to be retained for legal compliance.
International Data Transfers
While our primary servers are located in Australia, some of our technology partners operate internationally. When we transfer your data overseas, we ensure appropriate safeguards are in place to protect your privacy rights.
We only work with partners in countries that have been recognised by the Australian Government as having adequate privacy protections, or we implement additional contractual safeguards such as Standard Contractual Clauses to ensure your data receives equivalent protection.
Current international transfers include email service providers in the United States and analytics services in the European Union. These transfers are necessary to provide our services effectively and are covered by appropriate data protection agreements.
Cookies and Tracking Technology
Our platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and provide personalised budgeting insights. You have control over these technologies through your browser settings and account preferences.
Essential Cookies
These cookies are necessary for basic platform functionality, including logging in, maintaining your session, and accessing your budget dashboard. These cannot be disabled without affecting core features.
Analytics Cookies
We use analytics cookies to understand how users interact with our platform, which features are most helpful, and where improvements can be made. This data is aggregated and doesn't identify individual users.
Preference Cookies
These cookies remember your settings such as dashboard layout, notification preferences, and display options to provide a consistent experience across sessions.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. When we make significant changes that affect how we collect or use your personal information, we'll notify you through multiple channels.
For major changes, we'll send email notifications to your registered address at least 30 days before the changes take effect. We'll also display prominent notices on your dashboard and update the "Last Modified" date at the top of this policy.
Minor updates, such as clarifications or contact information changes, will be posted directly to this page. We recommend reviewing this policy periodically to stay informed about how we protect your information.
Contact Our Privacy Team
If you have questions about this privacy policy or want to exercise your privacy rights, our dedicated privacy team is here to help.
Email: privacy@dravenolithuqe.com Phone: +61 416 619 880 Mail: Privacy Officer, dravenolithuqe440 Bridge Rd West Mackay QLD 4740, Australia
We typically respond to privacy inquiries within 5 business days and aim to resolve most requests within 30 days as required by Australian privacy law.